As for the regional blocks, those will remain in place for the time being. For various locations, we monitored piracy, insufficient sales, and how many hits our servers received from illegal builds for a while and the numbers resulted the decision to eliminate the costs and bandwidth/access loads by blocking locations that failed to generate enough sales to offset those problems. Certain locations in particular were chronically attempting to hit the server(s) with illegal software, reducing connection slots and consuming bandwidth legal customers were paying for. Both of the territories you mentioned failed to meet the minimums necessary to justify providing access to them, so a 3rd party blacklist was employed to protect the site, reduce illegitimate server load, and maximize reliability. Likewise, monitoring continues and address regions that are flagged for attempted server access by illegal copies of the games , spam, hacking, or other malicious activities will be newly blocked.

If sufficient sales started to come in from those locations, then the blocks could probably be lifted. But after several years of monitoring and tracking, it's doubtful that will be the case. So for those territories, certain site functions can be made available on a case-by-case basis for legal licensed users of the software.

So if they are legal users of the game, they need to contact us just like you have.

Кому: sw3dgames@gmail.com
Тема: Technical-Support

Hello!

I am one of your customer (Evochron Mercenary) and I have issues with
access to your forum and game servers.
As I found out you have blocked my IP address: ХХХ.ХХХ.ХХХ.ХХХ
Can you add accept rule in your firewall for this IP ?


Please see my order's information below:

Reference ID: ХХХХХХХХХХХ
Key: ХХХХХХХХХХХХХХХХХХ
Customer: Vasya Pupkin

Thanks.