We detected an attempt to illegally access some of our customer accounts on the Elite: Dangerous Online Store in the early hours of this morning UK time. A ‘brute force’ distributed attack from multiple IP addresses attempted to guess user IDs and passwords.

There were fewer than 120 logins before we temporarily shut down the store after detecting the attack. We believe all of those successful logins were genuine and not a result of the hacking attempt, but as a precaution we have reset all the passwords of the accounts that connected.

Unfortunately our records show that your profile was one of those 120 that logged in during this hacking attempt, so we have automatically reset your password as a safeguard. If you didn’t log in to your account this morning UK time, please let us know.

Please use the Forgot Your Password feature on the store to generate a new password.

You will need this to do this before logging into the Store or the Game Launcher to play Elite: Dangerous.

Remember these tips when creating your new password

Use a different password for each of your important accounts.
Use a mix of letters, numbers, and symbols in your password.
Don’t use personal information or common words as a password.

This password reset is a purely precautionary measure. We have no reason to believe any of your details have been compromised. We do not store any payment information provided as part of a purchase.

We apologise for any inconvenience, but believe your security is paramount in these circumstances.